Performance Management Officer

About the role

The Performance Management Officer will support NAFFCO’s Human Resources team by coordinating performance review cycles, turning people data into actionable insights, and helping managers and employees set clear, measurable goals aligned with organisational objectives.

Key responsibilities

• Coordinate the full performance management cycle, including objective setting, mid‑year reviews and annual appraisals.
• Support managers and employees in developing measurable objectives and KPIs.
• Monitor review completion, follow up on deadlines, and maintain confidential performance records.
• Prepare dashboards, reports and analyses for senior management, highlighting trends and improvement areas.
• Provide guidance on performance policies, procedures and system usage.

Required profile

• Bachelor’s degree in Human Resources, Business Administration, Management, Organisational Psychology or related field.
• Relevant professional qualification (e.g., SHRM, SPHRI, CIPD) is an advantage.
• 2–4 years of experience in performance management, people analytics or HR reporting.

Required skills

• Experience coordinating employee appraisal cycles and KPI setting.
• Ability to prepare HR reports, analyse performance data and maintain confidential records.
• Proficiency with HR information systems or performance management platforms.