Personal Shopping Assistant

About the role

We are seeking a fashion‑passionate, highly organised Personal Shopping Assistant to support our Personal Shopping team. The role blends luxury retail knowledge with after‑sales expertise, ensuring seamless service fulfilment and exceptional client experiences while offering a clear pathway toward a future Personal Shopper position.

Key responsibilities

• Manage Personal Shopper and client requests, escalations, and after‑sales cases such as order updates, exchanges, returns and cancellations.
• Coordinate with Warehouse, Customer Service, Outbound, Returns and Product teams to resolve cases efficiently.
• Monitor order fulfilment for an assigned micro‑team of Personal Shoppers, flagging delays, stock issues and availability concerns.
• Communicate clearly and promptly with Personal Shoppers about client cases and logistical requirements, including tailoring bookings and vendor invoice verification.
• Support client gifting, appeasements, shop‑on‑behalf services, product sourcing, Maison appointments and item transfers.
• Assist Personal Shoppers in preparing product selections, bespoke edits, lookbooks and wishlists, and contribute to styling requests under guidance.
• Shadow the Personal Shopping team, attend seasonal and product knowledge training, and provide coverage during leave periods.

Required profile

• 0–2 years of experience in customer service, clienteling, luxury retail, fashion e‑commerce or personal shopping support.
• Strong understanding of premium client‑service standards and after‑sales care.
• Excellent organisation, attention to detail, time‑management and proactive problem‑solving abilities.
• Ability to coordinate calmly across multiple departments.
• Fluent written and verbal English; Arabic is a plus.
• Genuine passion for fashion, styling, luxury brands and emerging trends.

Required skills

• Excel
• Google Sheets
• Salesforce (or similar clienteling tools)
• Magento (or similar e‑commerce platforms)

What we offer

• Dynamic and collaborative workplace culture.
• Opportunities for professional development and career growth.
• Competitive salary and comprehensive employee benefits.
• Employee discounts and access to exclusive product promotions.