Project Services Coordinator

About the role

The Project Services team supports missions and outreach, equipping participants and staff to take Jesus around the world. The Project Services Coordinator helps shape the sending culture of Power to Change by supporting staff and volunteers who want to take part in or lead mission trips. The role covers data collection, mission trip administration and management of internal systems, liaising with external vendors and handling flight bookings, visa research and application website support. It reports to the Project Services Manager and is funded through Ministry Partner Development.

Key responsibilities

• Oversee and coordinate the sending and receiving of mission trips, making sure staff and participants have the right tools and preparation.
• Liaise with ministries on their specific needs for mission trips.
• Respond to general inquiries received by email and phone in a timely and professional way.
• Assist in managing the Egencia account, help staff resolve issues, and adjudicate complaints.
• Support mission trip travel with ticket purchasing, visa research and risk mitigation training.
• Maintain the Project Service Application Tool (PAT).
• Manage the mission trip insurance account.
• Work with the Partner Care Team and mission trip support raising.
• Complete monthly reconciliations of expense accounts, including corporate credit cards.
• Identify gaps and improve processes, systems and tools, and help review policies and procedures with the Project Services Manager.
• Take part in weekly chapel, prayer and Bible study, the bi-annual International Day of Prayer and the bi-annual Staff Conference, and special projects as assigned.

Required profile

• BA or equivalent plus 2+ years of office experience, or an equivalent combination of education and experience.
• Experience as a participant on a mission trip; international field ministry experience is an asset.
• Strong interpersonal, written and verbal communication skills, and the ability to organise and prioritise diverse responsibilities.
• Self-motivated, team player, able to work independently, with strong problem-solving and research skills.
• At least 2-3 years of administrative experience, organised and a good steward of time.
• Willingness to learn new productivity systems, registration and database software (PAT); basic accounting knowledge and travel industry experience are assets.

Required skills

• Proficiency in Google Workspace
• Administrative skills

What we offer

• Part-time or full-time schedule (25-40 hours per week)
• Flexible location
• Ministry Partner Development funding covering salary and ministry expenses
• Training and coaching in Ministry Partner Development