Quality Assurance Manager

About the role

A full-time Quality Assurance Manager is sought to develop and implement quality assurance strategies, oversee inspection and testing, ensure compliance with industry standards and drive continuous improvement. The role works closely with production, engineering, operations and management teams to minimise defects and keep products and services meeting customer expectations.

Key responsibilities

• Develop, implement and maintain quality policies, procedures and systems, and set quality standards and inspection criteria.
• Oversee quality control, product inspections, testing and process evaluations, and monitor quality performance indicators.
• Lead internal audits and coordinate external audits; manage quality management systems and CAPA.
• Investigate customer complaints, defects and non-conformities with root cause analysis.
• Evaluate supplier quality and work with procurement on material defects.
• Train and mentor QA personnel and ensure staff follow SOPs.
• Analyse quality data, use Lean, Six Sigma, Kaizen and root cause analysis, and prepare quality reports for senior management.

Required profile

• Proven experience as a Quality Assurance or Quality Manager.
• Bachelor's degree in Quality Management, Industrial or Manufacturing Engineering, or a related field preferred.
• Experience with quality audits, non-conformities and CAPA.
• Leadership, communication and attention to detail.

Required skills

• Knowledge of quality management systems and ISO 9001.
• Proficiency in Microsoft Excel; quality management software, ERP or statistical tools an advantage.
• Lean, Six Sigma, FMEA, 8D or similar methods an advantage.

What we offer

• Career progression to Senior Quality Manager, Head of Quality, Quality Director or Operations Director.
• Training, mentorship and professional development.
• Competitive compensation and a comprehensive benefits package.