Receptionist – Aftersales Customer Service (UAE National)
Al Futtaim Private Company LLC · Dubai
Job description
About the role
The Receptionist supports the Aftersales Department as the main point of contact for customer communications, delivering high‑standard service to meet monthly and annual objectives.
Key responsibilities
- Handle all incoming telephone communications, note reasons for calls and forward to relevant team members.
- Provide excellent customer service via email, phone or in‑person, resolving queries promptly and escalating when necessary.
- Attend to drop‑in customers efficiently by coordinating with staff to expedite service.
- Log all calls with time, date and caller details for record‑keeping.
- Maintain up‑to‑date knowledge of personnel and procedures to give accurate information.
Required profile
- Strong English communication skills.
- 1‑2 years of experience in customer service roles.
- Pleasant personality and proactive, hardworking attitude.
- Basic understanding of IT systems for managing calls and inquiries.
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Published 1 day ago
Expires 1 month from now
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Al Futtaim Private Company LLC
Dubai