Receptionist – Facilities Management

About the role

We are seeking a professional Receptionist to join our Soft Facilities Management team. You will be the first point of contact for visitors and internal colleagues, ensuring a world‑class first impression and seamless experience throughout the building.

Key responsibilities

• Manage the Visitor Management system, preparing badges in advance for a smooth arrival experience.
• Welcome all internal colleagues courteously and maintain a professional reception area.
• Collaborate with colleagues and service partners to keep the reception space reflecting a positive company image.
• Issue and deliver lost or forgotten passes when required.
• Use the technology platform to track loaned items, ensuring timely check‑in and check‑out.
• Engage positively with colleagues, clients, and stakeholders to coordinate seamless service across departments.
• Provide general administrative support such as photocopying, filing, and data entry.
• Report any issues affecting building operations and work with relevant teams to close tickets promptly.
• Assist the admin team with Helpdesk ticket posting, Desk Booking system management, and workplace ticket assignments.
• Maintain strong relationships with the Security Team to ensure building security at all times.
• Report health and safety hazards and take proactive actions to mitigate risks.

Required profile

• Excellent communication and interpersonal skills to deliver a memorable welcome.
• Professional demeanor with a strong focus on representing the company’s values.
• Strong problem‑solving abilities and attention to detail.
• Ability to work collaboratively with multiple departments and external service partners.

Required skills