Receptionist – Front Office

About the role

The Receptionist is the first point of contact for clients, visitors, and callers, representing the firm with a professional and welcoming demeanor. Working closely with the Reception Manager and Office Manager, you will ensure smooth daily operations of the front desk and support administrative functions.

Key responsibilities

• Greet clients and visitors, provide high‑quality customer service, and escort them to meeting rooms.
• Answer, screen, and route calls on the main telephone lines; take messages and forward them appropriately.
• Manage conference‑room and collaboration‑space bookings using the internal booking system.
• Maintain a tidy reception area and conference rooms; arrange refreshments for meetings and events.
• Set up and connect conference calls; handle company email and Zendesk live‑chat for the head office.
• Process client cheque payments and manage incoming/outgoing mail and couriers.
• Issue access cards for new joiners and visitors, keeping accurate records.
• Coordinate travel, transportation, and accommodation in partnership with the Office Manager.
• Provide general administrative support such as photocopying, filing, basic translation, and monitoring office supplies.

Required profile

• Diploma in Secretarial or Administrative studies.
• Minimum 2 years of experience in a similar front‑office role, preferably within a law firm.
• Excellent verbal and written communication skills in English; Arabic is a plus.
• Strong attention to detail, initiative, integrity, and client‑service orientation.
• Ability to maintain confidentiality and work both independently and as part of a team.

Required skills

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience using Outlook for email and calendar management.
• Familiarity with internet browsing and web‑based tools.
• Knowledge of Zendesk or similar live‑chat platforms.