Receptionist

About the role

We are looking for a professional Receptionist to be the first point of contact for visitors and clients. You will ensure a welcoming atmosphere, manage communications, and provide essential administrative support to keep the office running smoothly.

Key responsibilities

• Greet and welcome visitors, direct them to the appropriate person or department, and manage the sign‑in process, including visitor passes and security logs.
• Answer, screen, and forward telephone calls, take accurate messages, and respond to in‑person, telephone, and email inquiries about the organization’s activities and services.
• Handle and resolve client and public complaints courteously.
• Manage appointments, reservations, and meeting‑room bookings.
• Receive, sort, and distribute incoming and outgoing mail and deliveries.
• Perform general clerical tasks such as word processing, data entry, filing, and photocopying.
• Maintain a clean, organized, and professional reception area.
• In a hospitality setting, conduct check‑in/check‑out procedures, handle payments, and apply up‑selling techniques; assist with event planning and coordination; support other departments with administrative tasks as needed.

Required profile

• Friendly and courteous demeanor when interacting with visitors and handling complaints.
• Professional appearance and ability to maintain a tidy reception environment.
• Strong communication skills for telephone etiquette and responding to inquiries.
• Ability to manage visitor sign‑in processes and maintain accurate security logs.

Required skills