Recreation Experience Expert

About the role

The Recreation Experience Expert is the primary point of contact for guests using the resort’s leisure facilities. You will create a welcoming, safe, and enjoyable environment across pools, beach, fitness centre, game rooms and children’s activity zones.

Key responsibilities

• Provide information on all recreation amenities and guide guests in selecting activities.
• Encourage, register and schedule guest participation in programmes and events.
• Enforce safety rules, monitor activities and respond to emergencies according to local procedures.
• Handle point‑of‑sale transactions, process payments for rentals, facility use and retail sales.
• Assist with private functions, group activities and special events within recreation areas.
• Deliver first‑aid assistance and support injured guests until emergency services arrive.
• Maintain cleanliness of facilities, equipment and supplies; report accidents and unsafe conditions.
• Uphold company policies, professional appearance and confidentiality standards.

Required profile

• Excellent verbal communication and professional telephone etiquette.
• Physical stamina to stand, walk and lift up to 25 lb unaided and heavier items with assistance.
• Ability to work flexible hours, including weekends and holidays.
• Customer‑focused attitude with a proactive approach to guest needs.
• Awareness of accessibility requirements and ability to assist guests with disabilities.

Required skills

• POS system operation
• Basic computer skills
• Cash handling