Remote Social Media Community Manager

About the role

We are seeking a Remote Social Media Community Manager to join a leading software development company. The role focuses on moderating user‑generated content, fostering engagement, and ensuring a positive experience across digital platforms. You will work full‑time from anywhere, collaborating with marketing and product teams.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to maintain a respectful and constructive environment.
• Develop and implement engagement strategies to grow active participation and improve user retention.
• Respond promptly to member inquiries, feedback, and escalations in a professional manner.
• Collaborate with marketing and product teams to align community initiatives with broader business objectives.
• Monitor platform metrics and community health indicators to identify trends and opportunities for improvement.

Required profile

• Proven experience moderating online communities or forums with a focus on quality and inclusivity.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.
• Proficiency with social media platforms and community management tools.

Required skills

• Social media platforms
• Community management tools

What we offer

• Competitive hourly rate of $15‑$20.
• Fully remote work arrangement.
• Opportunity to contribute to a global leader in software development.