Reservation Agent (Female)
AccorHotel · Abu Dhabi
Job description
About the role
Join the Novotel & Ibis Gate Hotels in Abu Dhabi as a Reservation Agent, where you will be the first point of contact for guests and ensure a smooth, professional reservation experience. This role is ideal for someone with a passion for hospitality and a keen eye for detail.
Key responsibilities
- Manage incoming calls, emails, and online reservation requests with professionalism.
- Provide accurate reservation processing, recording all guest details and preferences.
- Recommend additional services and amenities to optimize revenue.
- Coordinate with other departments to fulfill guest requests and resolve concerns.
- Maintain up‑to‑date knowledge of promotions, rates, and availability.
Required profile
- Minimum 1 year experience in hotel reservations or a similar hospitality role.
- Fluency in English; Arabic is a plus.
- Strong communication skills, both verbal and written.
- Ability to multitask and work efficiently in a fast‑paced environment.
Required skills
- Proficiency with reservation systems (e.g., Opera or similar).
- Basic computer applications.
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Published 1 month ago
Expires 2 weeks from now
46 views · 0 interested
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AccorHotel
Abu Dhabi
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