Reservation & Ticketing Agent

About the role

The Reservation & Ticketing Agent delivers accurate, compliant and customer-focused ticketing, reservation and ancillary services for customer airlines operating at Zayed International Airport. The role ensures high service standards, precise financial handling and full compliance with airline, airport and regulatory requirements, supporting passengers during normal and disrupted operations.

Key responsibilities

• Issue manual and system-generated EMDs and manual documents for customer airlines operating out of Zayed International Airport.
• Handle ticketing functions, including issuing and re-issuing tickets and ancillaries using the Amadeus reservations desktop.
• Arrange effective land transport for disrupted guests.
• Report issued documents daily to the respective finance teams of customer airlines.
• Handle daily cash and credit card sales, reconcile by shift with the shift Duty Officer, and make cash deposits to the correct accounts.
• Respond to queries and chargeback cases with supporting documents to the finance and revenue teams.
• Prepare sales and revenue reports on daily, weekly and/or monthly bases and report them to the relevant airlines.
• Manage stock (EBTs / MCOs): control, issue, segregate, report and replenish.
• Manage hub petty cash, releasing cash with approvals and documentation, replenishing it and maintaining the petty cash tracker.

Required profile

• Any degree-level education, preferably in aviation or airline management, or relevant work experience.
• Certificate courses in IATA, ticketing and fare calculations.
• At least 2 years of previous aviation industry experience in an operational environment, including training.
• Fluent written and spoken English.
• Willingness to work in a shift pattern.

Required skills

• Proficient written and spoken English.
• Proficient use of MS Office (Excel).