Reservations Agent

About the role

The Reservations Agent serves as the first point of contact for guests seeking to book rooms. The role focuses on delivering excellent customer service, handling booking inquiries, and ensuring reservations are processed accurately and efficiently.

Key responsibilities

• Assist guests in making room reservations via phone, email, and online platforms.
• Provide information on room availability, rates, and hotel amenities.
• Process guest reservations accurately and efficiently.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations based on guest preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up‑to‑date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to manage room inventory.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner, adhering to health, safety, and environmental procedures.