Residence Manager

About the role

Rixos Marina Abu Dhabi, a luxury waterfront resort in Abu Dhabi, is looking for a Residence Manager. The role acts as the liaison between residence owners and the hotel team, ensuring compliance and managing all areas through financial objectives, colleague development and the satisfaction of ownership and residence expectations. It covers common areas, owner amenities, housekeeping, engineering and valet.

Key responsibilities

• Liaise with the hotel at all times and manage day-to-day operations of the residential entity, solving operational issues and improving efficiency through productivity and sustainable programs.
• Organize and oversee operational programs such as preventative maintenance, and lead the management of common areas and owners' lounges.
• Lead the homeowner journey: handover, welcome and orientation, services, community engagement, rental program management (if applicable) and resident relations, acting as the primary point of contact for owners.
• Maintain Raffles service standards, SOPs and training, and oversee maintenance, security, concierge, housekeeping and amenity standards.
• Collaborate with department managers on property and engineering, lifestyle and domestic services, hospitality, community and communications, and security and access control.
• Support department managers and colleagues in meeting financial and operational targets, monitor staffing levels, and coordinate monthly leadership and weekly divisional meetings.
• Manage the financial performance of residential operations, including budget oversight, cost control, revenue generation and financial reporting.
• Work with Homeowners Association management on governance, bylaws and community initiatives, and ensure compliance with local laws and regulations.
• Ensure health, safety and security, including emergency procedures and the business continuity plan.
• Plan and coordinate resident events and community activities throughout the year.