Restaurant Manager

About the role

The Meydan Hotel is looking for a Restaurant Manager for its resort in Dubai. The manager directs and coordinates all restaurant and bar activities, supports the staff, ensures service standards and procedures are followed and leads to guest, staff and profit satisfaction. The role works under the general guidance of the Food and Beverage Manager in line with the hotel's policies and procedures.

Key responsibilities

• Manage a specific outlet within the F&B department, including colleague selection, development and performance management, and optimise profits and sales
• Manage scheduled shifts and operational issues so that SOPs are met and the F&B performance plan is delivered
• Monitor workflow and sequence of service, support cashiers, and advise F&B management on operational improvements and SOP updates
• Develop and maintain a customer database, implement strategies to increase market share, and prepare the F&B marketing plan
• Train colleagues, determine their competence, and promote the QMS system and continual improvement
• Control F&B costs within budget, minimise wastage and maximise productivity
• Work with the outlet chef on menus and special requests, and help with menu planning and rotation
• Complete opening and closing checklists, weekly cleaning schedules, and daily F&B briefings
• Analyse results of telephone test calls, mystery shoppers, complaints and inspection reports, and act on non-conformances
• Conduct property inspections, maintain accurate records of training and skills, and keep SOPs up to date

Required profile

• Bachelor degree in Hotel or Restaurant Management or its equivalent
• HACCP certification
• 3-4 years in a similar position in a five-star hotel
• Restaurant and bars experience, bar training and mixology
• Able to meet financial targets and comply with F&B brand standards

Required skills

• Ability to work under pressure and to meet customer and regulatory needs
• Excellent grooming standards, attention to detail and quality
• Communication, complaint handling, problem solving and decision making
• Teamwork, initiative, flexibility and willingness to train others