Restaurant Reservation Agent
Four Seasons · Dubai
Job description
About the role
The Restaurant Reservation Agent will manage all reservation activities for the hotel’s dining outlets, ensuring a seamless booking experience for guests, including VIP arrivals. This full‑time position supports revenue growth and guest satisfaction in a luxury hotel environment.
Key responsibilities
- Handle restaurant reservations via phone, email and in‑person, maintaining accuracy and up‑to‑date records.
- Coordinate daily booking activities, prioritize VIP guests and manage special requests.
- Build relationships with guests, identify upselling opportunities and support outlet revenue initiatives.
- Monitor guest satisfaction, address complaints and collaborate with operational teams during peak periods.
- Stay informed on market trends and competitor offerings to aid business performance.
Required profile
- High school diploma or equivalent.
- Previous experience in a luxury hotel, restaurant or hospitality setting.
- Strong communication and guest service abilities.
- Excellent organizational skills with attention to detail.
- Ability to multitask in a fast‑paced environment.
What we offer
- Competitive tax‑free salary, service charge and tips.
- Complimentary accommodation with full‑board meals.
- Transportation to and from work.
- Medical and life insurance coverage.
- Annual leave, home‑leave ticket and end‑of‑service benefits.
- Access to fitness, recreational and social activities.
- Learning, development and global career growth opportunities.
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Published 5 hours ago
Expires 2 weeks from now
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Four Seasons
Dubai
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