Restaurant Supervisor

About the role

The Restaurant Supervisor leads the front‑of‑house team at The Dose by Silvena, ensuring smooth daily operations and delivering an exceptional guest experience. This role works closely with the Cluster Restaurant Manager to uphold the brand’s high standards of service, cleanliness, and professionalism.

Key responsibilities

• Supervise the FOH team to provide professional, friendly, and efficient service, handling guest inquiries and complaints directly.
• Lead, mentor and train new FOH members on service standards, menu knowledge, POS operation and hygiene.
• Prepare and manage the FOH duty schedule, ensuring adequate staffing for all shifts.
• Conduct weekly and monthly stock takes, place accurate orders, and monitor usage, wastage and shortages.
• Submit daily sales reports, assist with cash and POS reconciliation, and ensure proper set‑up of service areas.
• Enforce hygiene, grooming and uniform standards, and ensure compliance with HACCP and Dubai Municipality health‑safety regulations.

Required profile

• Proven experience supervising front‑of‑house staff in a restaurant environment.
• Strong ability to resolve guest issues promptly and professionally.
• Excellent organisational skills for scheduling, stock management and reporting.
• Knowledge of Dubai health‑safety regulations and HACCP standards.

Required skills

• POS system operation
• Stock taking and ordering
• HACCP compliance
• Cash and sales reporting