Restaurant Waiter / Waitress

About the role

Kempinski is hiring a permanent, full-time Restaurant Waiter / Waitress in Dubai. The role covers serving food and beverages to guests in the assigned outlet with courteous, professional and efficient service that encourages sales and maximizes guest satisfaction.

Key responsibilities

• Provide courteous, professional and efficient service at all times, performing all duties required at the outlet
• Know all hotel services and products, and all food and beverage items of the assigned department
• Present the menu and give detailed information on portions, ingredients and potential food allergies
• Explain and perform upselling of items and offer alternatives
• Take accurate food and drink orders using POS ordering software, order slips or memory, and communicate them to kitchen staff
• Serve food and drink orders, arrange table settings and keep the dining area tidy
• Deliver checks, collect bill payments and monitor supplies and equipment to reduce spoilage and wastage
• Keep the workplace and surroundings clean and organized
• Perform opening and closing procedures for the outlet
• Handle guest enquiries courteously, report guest complaints and feedback to supervisors and ensure follow-up with the guest

Required profile

• Minimum of 1 to 2 years' experience in a similar position
• Experience preferably in an international, luxury five-star hotel
• Excellent communication skills in English