Head Waiter - Italian Restaurant

About the role

Mandarin Oriental Downtown, Dubai, is looking for a Head Waiter/ess to join its Italian restaurant. The Head Waiter/ess runs a restaurant section, serves food and beverage in a timely manner and delights every guest, reporting to the Restaurant Manager.

Key responsibilities

• Manage a designated restaurant station, delivering efficient, friendly and attentive service from arrival to departure
• Maintain thorough knowledge of the menu and beverages, communicate it confidently and promote products through effective upselling
• Complete mise en place, cleaning, stocking and side duties, keeping equipment, utensils and service areas to hotel standards
• Process orders, billing, cashiering, gift cards and other payments accurately using the POS system and hotel procedures
• Coordinate with supervisors, managers and the kitchen team, and share guest preferences, allergies and special requests
• Create memorable guest experiences while adhering to the group's service standards and quality expectations

Required profile

• High school education preferred; a degree or diploma in Hospitality, Hotel or Business Management is an advantage
• At least 2 years of experience as a Senior Waiter/Chef de Rang, preferably in luxury hotels or high-volume restaurants
• Strong understanding of guest needs and consistent delivery of excellent customer service
• Ability to work long hours while maintaining operational excellence and service quality
• Fluent spoken and written English; Arabic and basic MS Office are advantageous

What we offer

• A competitive salary and benefits package aligned with UAE industry standards
• Learning and development programmes at every stage of the career
• MOstay: complimentary nights and discounted rates for you and your family
• Health benefits and wellness programmes
• Duty accommodation, duty transportation and duty meals