Senior Administrator - Support Services and Logistics

About the role

The Roads and Transport Authority is hiring a Senior Administrator for its Support Services and Logistics department. The role supports organizational objectives by managing daily administrative and operational activities, resolving stakeholder requests and contributing to continuous process and service improvement. It is primarily office-based, with occasional visits to service providers and vendors.

Key responsibilities

• Analyze recurring issues, stakeholder feedback and demand patterns to recommend improvements to departmental plans and programs, and help provide data-driven insights for planning and resource allocation.
• Respond to stakeholder inquiries, requests and approvals through designated communication channels, keeping records accurate and confidential.
• Track escalated matters until resolved and liaise with internal teams to coordinate inputs and clarifications.
• Prepare and submit periodic operational and statistical reports on service performance, workload trends and improvement opportunities.
• Maintain inventory of office supplies and consumables and oversee maintenance of office assets such as printers and telephones.
• Ensure documents follow approved templates and branding, and disseminate internal communications and track acknowledgments.
• Identify workflow challenges and propose process improvements, and take part in quality assurance or training initiatives.

Required profile

• High school or equivalent education.
• At least 2 years of experience after high school.
• UAE nationality only.