Senior Officer Billing Support

About the role

We are looking for a Senior Officer Billing Support to manage high‑value customer accounts, ensure accurate contract processing and act as the main liaison between customers and internal teams in Abu Dhabi. The role involves close collaboration with internal stakeholders to ensure seamless billing operations and contract compliance.

Key responsibilities

• Serve as primary point of contact for high‑value accounts, delivering professional and courteous service.
• Document meeting actions, minutes and specifics in the CRM on the same day.
• Escalate customer concerns, providing reasons, justifications and possible options.
• Assist management in preparing and presenting key messaging and objectives to customers on a case‑by‑case basis.
• Request additional contract information from customers as needed.
• Maintain accurate corporate customer records.
• Receive and process new customer contracts in ERP and CRM systems, determining contract start, service start and end dates.

Required profile

• Minimum 5 years of experience in billing support, customer liaison or related functions.
• Bachelor’s degree.
• Proficiency in English (written and spoken).

Required skills

• Working knowledge of ERP systems.
• Working knowledge of CRM systems.