Senior Officer, Employee Experience

About the role

The Senior Officer, Employee Experience will support the Employee Experience team in delivering seamless onboarding, off‑boarding, visa, labour, pension and related processes for Mashreq Bank UAE. You will work closely with the Manager and Head of Employee Experience and coordinate with internal functions to ensure compliance and high‑quality service.

Key responsibilities

• Welcome new hires, manage their onboarding journey, create staff IDs, open accounts and enroll them in insurance coverage.
• Administer pension processes for UAE and GCC nationals, prepare registration/exit documents and liaise with pension authorities.
• Handle labour card issuance, renewal and cancellation, update Fusion and EDMS, and reconcile labour cards with pension records.
• Manage military service and NAFIS tracking, maintaining up‑to‑date employee lists and following up with authorities.
• Oversee off‑boarding, ensure smooth transitions, cancel labour cards and insurance, and maintain positive relationships for future engagement.
• Respond to employee inquiries, provide guidance on policies, and support improvement initiatives across the PICG team.