Service Advisor – Toyota/Lexus Aftersales (UAE National)
Al Futtaim Group · Abu Dhabi
Job description
About the role
The Service Advisor represents the Toyota‑Lexus brand, delivering an exemplary after‑sales experience that drives customer loyalty, retention and revenue for the Abu Dhabi branch.
Key responsibilities
- Build long‑term relationships with customers, manage complaints and ensure high Customer Service Value and Net Promoter Scores.
- Upsell services, control discounts and meet monthly revenue targets while providing accurate progress updates to customers.
- Explain all work performed and associated costs at vehicle delivery, ensuring transparency and customer satisfaction.
- Maintain 100% data accuracy on all documents to support internal audits and compliance with SOPs, company policies and distributor programs.
Required profile
- Diploma or Bachelor in Automobile/Mechanical Engineering.
- 3–5 years of automotive industry experience, preferably in a service advisory role.
- Strong customer‑oriented attitude, honesty, responsibility and cultural sensitivity.
Required skills
- Proficiency with MS Office.
- Experience using SAP.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 16 hours ago
Expires 1 month from now
14 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Al Futtaim Group
Abu Dhabi
Related job offers
-
Store Associate – Maison Margiela (The Grove)
Chalhoub Group Abu Dhabi -
Fashion Consultant for Luxury Retail
Chalhoub Group Abu Dhabi -
Multi-Property Sales Manager (Government)
EDITION Abu Dhabi -
Key Account Manager – Electrophysiology
abbott Dubai -
Director, Commercial Product Lead – Large & Middle Market
visa AE - Dubai