Service Product Owner – Digital Onboarding

About the role

A leading UAE bank is looking for a high‑calibre Service Product Owner to lead the digital onboarding product within its Retail Banking & Wealth Management segment. The role sits at the intersection of customer experience, technology delivery and regulatory compliance, owning the full product lifecycle for onboarding journeys on the bank’s retail digital platform.

Key responsibilities

• Define and own a clear product roadmap for the digital onboarding suite, aligned with the bank’s retail strategy and AI‑led transformation agenda.
• Collaborate with senior stakeholders to set product vision, quarterly goals and release milestones.
• Prioritise the product backlog based on business value, compliance requirements, technical feasibility and customer impact.
• Lead and facilitate all Agile ceremonies – sprint planning, daily stand‑ups, backlog refinement, sprint review and retrospectives.
• Partner with Engineering Leads and Scrum Masters to manage sprint capacity, velocity and delivery risks.
• Translate complex business and regulatory needs into structured user stories, epics and acceptance criteria.
• Conduct gap analysis between current‑state onboarding journeys and target‑state digital experiences.
• Run stakeholder workshops to surface requirements and validate solutions.
• Produce clear product documentation for engineering teams without reliance on additional clarification.

Required profile

• Banking professional with deep functional knowledge of customer onboarding, KYC/compliance automation and digitalisation.
• Proven ability to bridge business intent and technical execution across cross‑functional Agile squads.
• Strong ownership mindset with accountability for delivery from vision through go‑live.

Required skills

• Agile methodology
• Scrum framework
• Jira for backlog management and reporting