Sneaker Maker

About the role

Golden Goose is looking for a Sneaker Maker at its Abu Dhabi store in The Grove. The role centres on co-creation services that turn GG items into personalised pieces, guiding clients through a unique, brand-consistent experience while helping meet business goals.

Key responsibilities

• Co-create personalised GG products with clients using drawing and illustration techniques.
• Guide clients through the co-creation experience, keeping the brand's values and storytelling intact.
• Play a proactive part in sales through strategic cross-selling and up-selling.
• Support pre-sale and post-sale work, including inventory management and customer loyalty efforts.
• Make sure customers are registered on the Golden App so they can be segmented and profiled.
• Keep the co-creation area tidy and in line with visual merchandising standards.
• Help with opening and closing, inventory and compliance with GDPR and health and safety standards.
• Use IT and digital tools such as the Golden App, Sales Force, Xstore and Stealth.

Required profile

• Fluent English; other languages are a plus.
• Previous retail or customer service experience is a plus.
• High school level at least; a design background is preferable.
• Problem-solving, time management, empathy, communication and teamwork skills.

Required skills

• Artistic skills and hand-drawing ability (marker, watercolour, acrylic painting, small embroidery and basic sewing).
• Use of the Golden App, Sales Force, Xstore and Stealth.