Social Media Community Manager (Remote)

About the role

We are seeking a proactive Social Media Community Manager to join a global leader in software development. Working remotely, you will nurture online communities, moderate user‑generated content, and help create a positive, engaging environment across our digital platforms.

Key responsibilities

• Moderate forum discussions, social media channels, and member‑generated content to ensure respectful and constructive interactions.
• Design and execute engagement strategies that increase active participation and improve user retention.
• Respond promptly to member inquiries, feedback, and escalations with professionalism.
• Collaborate with marketing and product teams to align community initiatives with broader business goals.
• Track platform metrics and community health indicators, identifying trends and opportunities for improvement.

Required profile

• Proven experience moderating online communities or forums with a focus on quality and inclusivity.
• Strong written and verbal communication skills for public‑facing interactions.
• Ability to analyze data and report on community engagement metrics.
• Familiarity with content moderation policies and best practices.

Required skills

What we offer

• Full‑time remote work with flexible scheduling.
• Competitive hourly rate of $15‑$20.
• Opportunity to contribute to a mission‑driven digital ecosystem.
• Inclusive, equal‑opportunity workplace.