Supervisor – Cargo Operations

About the role

The Supervisor – Cargo Operations ensures the safety and security of daily cargo and mail activities across flydubai’s network. Working on a 24/7 shift pattern, the role combines multi‑skill tasks with oversight of external service providers to deliver reliable, cost‑effective services.

Key responsibilities

• Deploy and manage operations staff on shift to process cargo, courier and mail throughout the flydubai cargo network.
• Maintain operational efficiency, maximize revenue, and identify process improvements for export and import flows.
• Monitor and drive performance of contracted vendors through KPIs and service‑level agreements.
• Conduct regular quality checks, ensure proper paperwork, and provide feedback to stakeholders.
• Oversee special handling products such as dangerous goods, live animals, valuables and perishable cargo.
• Prepare cargo load plans, coordinate with ground handling agents, and support senior officers in load‑ability decisions.

Required profile

• Bachelor’s degree or equivalent with at least 3 years relevant experience.
• Fluent English and a valid UAE driving licence.
• Knowledge of Dangerous Goods Regulations (IATA CBTA 7.3A or UAE GCAA FIT4.1D), Live Animal Regulations, Perishable Cargo Regulations and Safety Management Systems.
• Strong focus on customer service, teamwork and effective communication.

Required skills

• UAE GCAA FIT4.1D certification
• Aviation Security procedures
• Live Animal Regulations handling
• Dangerous Goods Regulations (IATA CBTA 7.3A)
• Perishable Cargo Regulations
• Safety Management Systems