Support Operations Coordinator

About the role

We are looking for a detail‑driven Support Operations Coordinator to strengthen the operational backbone of our support function. This behind‑the‑scenes role focuses on optimizing workflows, monitoring systems, and improving efficiency to ensure a seamless experience for customers and support teams.

Key responsibilities

• Monitor backend systems against SOPs, identify anomalies, and ensure operational continuity.
• Design, document, and continuously improve Standard Operating Procedures.
• Streamline workflows to reduce friction for internal teams and enhance customer experience.
• Manage internal tools, identify gaps, and recommend improvements.
• Support testing and implementation of new tools or system enhancements.
• Analyze operational data, maintain dashboards and reports, and provide actionable insights.
• Collaborate with management and cross‑functional teams on ad‑hoc initiatives such as process audits and documentation.

Required profile

• Minimum 2 + years of experience in customer support, operations, or similar roles.
• Experience in process optimization or backend operations is highly preferred.
• Exceptional attention to detail, structured thinking, and strong analytical mindset.
• Excellent written and verbal communication skills.

Required skills

• Google Workspace (Sheets, Docs, Slides)
• Support tools and dashboards
• Analytics platforms