Talent Coach – Guest Services (Welcome Office)

About the role

As a Talent Coach in the Welcome Office, you will be the first point of contact for guests, ensuring smooth check‑ins, accurate billing, and a welcoming experience. You will also support and develop front‑line staff, fostering a culture of excellent service.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms, and issue keys.
• Enter Marriott Rewards data, ensure correct rates, and handle payment authorizations.
• Compile daily reports, cashier and closing logs, and manage cash handling procedures.
• Provide guests with property information, address requests, and coordinate with other departments.
• Assist management in training, evaluating, counseling, and coaching front‑line employees.
• Maintain safety standards, report incidents, and uphold confidentiality.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related hospitality experience.
• Minimum 1 year of supervisory experience.
• No specific license or certification required.

Required skills

What we offer

• Full‑time position in a global hospitality brand.
• Opportunities for professional development and career progression.
• Inclusive and diverse work environment.