Team Leader, Front Office

About the role

The Front Office Team Leader will support the Assistant Manager in overseeing daily lobby and front‑office operations at Atlantis The Palm Dubai. This role ensures seamless guest experiences by coordinating with Housekeeping and the Call Centre while maintaining the high standards expected of a luxury resort.

Key responsibilities

• Manage day‑to‑day front‑office and lobby activities.
• Communicate with Housekeeping and Call Centre to guarantee smooth guest service.
• Provide courteous, professional, and efficient service to all guests.
• Report directly to the Assistant Manager and assist in implementing operational procedures.
• Maintain accurate records and handle guest inquiries and requests promptly.

Required profile

• Bachelor’s degree in Hospitality Management or a related field.
• Minimum of 2 years experience in a similar front‑office role within a luxury property.
• Experience in housekeeping operations is advantageous.
• Ability to contribute to and execute business strategies.

Required skills

What we offer

• Competitive tax‑free salary paid in AED.
• Generous food and beverage privileges and discounted rates at all Kerzner properties worldwide.
• Comprehensive health insurance with dental coverage.
• Annual flights home, life insurance, and an incentive program.
• Extensive learning and development opportunities, plus wellness and social initiatives.