Technical Services Manager

About the role

The Fab Crew is seeking an experienced Technical Services Manager to lead its technical operations team in Dubai. The role involves overseeing daily maintenance activities, ensuring service quality, and managing a diverse team of technicians.

Key responsibilities

• Oversee daily technical operations across HVAC, plumbing, electrical, carpentry, painting and general property maintenance, allocating jobs and monitoring progress.
• Lead, supervise and develop the technical team, preparing schedules, tracking attendance and performance, and identifying training needs.
• Ensure all work meets quality standards and health & safety procedures, conducting site inspections and managing corrective actions.
• Provide technical advice to customers, handle escalated complaints and coordinate with Customer Experience and Operations teams.
• Control costs by reviewing material usage, labour expenses and procurement, and optimise operational efficiency.
• Prepare regular operational reports, maintain accurate job documentation and recommend process improvements.

Required profile

• Diploma or Bachelor’s degree in Mechanical, Electrical, Facilities Management or related field (or equivalent experience).
• Minimum 5 years of experience in technical/facilities maintenance with supervisory responsibilities, preferably in the UAE.
• Strong leadership, planning, problem‑solving and customer‑service skills.
• Valid UAE driving licence is an advantage.

Required skills

• HVAC/AC maintenance and troubleshooting
• Plumbing and electrical maintenance
• Carpentry and painting
• Job management software (e.g., Jobber) and Microsoft Office

What we offer

• Opportunity to lead and develop a growing technical services team
• Collaborative, customer‑focused work environment
• Opportunities to improve operational processes and service standards
• Competitive salary package based on experience