Telephone Operator – Hotel Guest Services
Novotel Hotels · Doubaï
Job description
About the role
The Telephone Operator will be the first point of contact for guests, handling inbound and outbound calls, providing information, taking reservations and supporting guest requests to ensure a positive stay experience.
Key responsibilities
- Answer incoming calls promptly, transfer calls to the appropriate department and take accurate messages.
- Provide guests with information about hotel services, facilities and local attractions.
- Process room service orders, wake‑up calls and other guest requests.
- Assist guests with reservations and bookings.
- Maintain a log of all incoming and outgoing calls.
Required profile
- Excellent communication skills with a friendly demeanor.
- Ability to multitask and remain calm under high call volume and pressure.
- Strong customer‑service orientation and knowledge of hotel services.
Required skills
- Proficiency in using telephone systems.
- Basic computer skills.
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Published 1 hour ago
Expires 1 month from now
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Novotel Hotels
Doubaï
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