Vice President, Key Account Management - Education

About the role

A UAE-based diversified business group, part of one of Abu Dhabi's largest semi-government-linked groups, is looking for a commercially driven Vice President of Key Account Management to manage and grow its established Education business in the UAE. The role focuses on strengthening strategic customer relationships, protecting recurring revenue, improving account performance and ensuring seamless service delivery across government education entities, private and international schools, school groups and other education-sector partners. The successful candidate takes ownership of day-to-day account management and commercial execution.

Key responsibilities

• Manage strategic education-sector accounts across the UAE, including government entities, school groups and institutional customers.
• Drive revenue retention, contract renewals, upselling, cross-selling and account profitability.
• Build strong relationships with senior stakeholders, procurement teams, school leadership and government authorities.
• Coordinate with internal teams across printing, production, distribution and digital learning solutions to ensure effective service delivery.
• Lead commercial negotiations, account planning, forecasting and customer reviews.
• Resolve customer escalations and identify opportunities to improve service quality and operational efficiency.
• Monitor account performance, revenue pipelines, customer satisfaction and commercial KPIs.

Required profile

• Bachelor's degree in Business Administration, Marketing, Education, Commerce or a related field; an MBA is an advantage.
• Minimum 10 years of experience in key account management, commercial leadership or business development.
• Experience in education services, educational publishing, EdTech, curriculum solutions or institutional services is preferred.
• Proven track record managing high-value accounts, contract renewals and revenue growth.
• Experience engaging with government entities, education authorities, ministries or large school groups is highly desirable.
• UAE education-sector experience is a significant advantage.

Required skills

• Strong commercial acumen and negotiation skills
• Stakeholder management
• CRM reporting

What we offer

• Salary to be determined
• Education allowance
• Family benefits
• Bonus