Account Manager – Customer Success & Growth

About the role

We are looking for an Account Manager focused on Customer Success and Growth to own the usage, health, relationship and expansion of our existing Tagway customers in Dubai. This role is not a traditional sales position; you will act as the trusted point of contact, ensuring continuous product adoption and building long‑term relationships that drive recurring revenue.

Key responsibilities

• Drive customer usage and adoption, with a focus on regular and accurate stock checks.
• Maintain overall customer relationships and deliver a high level of service.
• Understand each customer’s operations, stakeholders and future business plans.
• Identify declining usage or health risks and coordinate internal resolution.
• Manage approximately 60 accounts through structured CRM, cycle tasks, account reviews and visits.
• Grow revenue through tags, AMC, licenses, additional stores and other Tagway solutions.
• Generate references and introductions from satisfied customers.

Required profile

• 3–6 years of experience in B2B Customer Success, Account Management or Client Services.
• Strong ownership and service mindset.
• Excellent relationship and stakeholder‑management abilities.
• Highly structured with disciplined CRM follow‑up.
• Commercial curiosity without being purely transactional.

Required skills

• Experience with SaaS, ERP, POS or Retail‑Tech solutions.

What we offer

• Opportunity to influence growth of a fast‑moving technology platform.
• Collaborative environment with clear career progression.