Admin Officer – Department Support

About the role

Emirates is seeking an Admin Officer to provide comprehensive secretarial and administrative support to its commercial operations department. The role ensures smooth workflow, maintains confidentiality, and acts as a key liaison between internal teams and external stakeholders.

Key responsibilities

• Deliver departmental and corporate administration requirements, coordinating with internal and external functions.
• Supervise a team of administrators, handling performance management, feedback, and coaching.
• Serve as the first escalation point for policy or operational queries, diagnosing root causes and implementing resolutions.
• Maintain and update information in internal systems, ensuring data quality and timeliness.
• Manage employee records and HR systems, including leave planning, performance feedback, attendance reporting, and promotion documentation.
• Oversee office operations, liaising with stakeholders on behalf of the Head of Department.
• Respond to external client queries promptly and professionally.
• Provide administrative assistance to the Head of Department, preparing confidential reports and statistical data as needed.

Required profile

• Strong understanding of administrative processes within a large organization.
• Excellent organizational and time‑management abilities.
• Ability to handle confidential information with discretion.
• Effective communication skills for interacting with diverse stakeholders.

Required skills

• Proficiency in using internal HR and administration systems.
• Competence in data capture, analysis, and reporting.