Administrator - Government Relations (Shift Work)

About the role

Join Etihad Airways as an Administrator in Government Relations, supporting the Airport Operations team at Zayed International Airport. You will handle transit and emergency visa processes for guests travelling through Abu Dhabi, working on a rotating 12‑hour shift schedule.

Key responsibilities

• Process and review administrative documentation, applications and records in line with policies.
• Support administration of transit and emergency visas and related operational procedures.
• Prepare reports, summaries and required documentation for the business.
• Coordinate submissions and follow‑up with government entities and external stakeholders.
• Respond to routine enquiries from internal and external customers professionally and promptly.
• Maintain accurate records, databases and filing systems while ensuring data integrity and confidentiality.
• Use business systems and software applications to manage daily activities and reporting.
• Monitor and track applications, documentation and approvals to meet service standards.
• Assist with administrative projects and operational initiatives as needed.

Required profile

• UAE National (with Family Book).
• High School Certificate with minimum 2 years relevant administrative experience, or a Bachelor’s Degree (no experience required).
• Experience in administration, customer service, government liaison or documentation processing is advantageous.
• Strong communication skills in Arabic and English.
• Excellent attention to detail and ability to manage multiple tasks accurately.
• Willingness to work a rotational 24/7 shift pattern, including days, nights, weekends and public holidays.
• Experience in an operational, customer‑facing or airport environment is a plus.