At Your Service – Supervisor

About the role

The Guest Services Supervisor ensures seamless communication between guests and hotel departments, handling calls, requests, and issues with professionalism. Based at Lapita Dubai Parks and Resorts Autograph Collection, you will support the front‑line team in delivering exceptional service.

Key responsibilities

• Answer, record, and process all guest calls, requests, and concerns.
• Contact appropriate departments to resolve issues and follow up to ensure completion.
• Operate the telephone switchboard, monitor busy lines, and manage messages.
• Activate and deactivate guest room message lights and assist with internet access problems.
• Log guest requests, incidents, adjustments, and comment cards into the computer system.
• Provide guests with directions, property information, and assistance for individuals with disabilities.
• Support management in training, scheduling, evaluating, motivating, and coaching employees.
• Maintain uniform standards, report safety incidents, and protect confidential information.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 12 months of relevant guest‑service experience.
• Ability to stand, sit, or walk for extended periods and lift objects up to 10 lb.
• Clear, professional communication skills in English.

Required skills

• POS Systems