Receptionist / Guest Experience Ambassador

About the role

EFS Facilities Services Group is seeking Receptionists / Guest Experience Ambassadors for a flagship project in the Dubai International Financial Centre. The position is ideal for professionally presented hospitality and customer‑service professionals who will act as the first point of contact and uphold high reception standards.

Key responsibilities

• Welcome visitors and guests in a professional manner.
• Manage front‑office and reception operations, including visitor enquiries and appointment coordination.
• Handle telephone calls and ensure prompt, courteous communication.
• Deliver exceptional guest service and resolve queries efficiently.
• Maintain accurate visitor records and related administrative documentation.
• Ensure reception services follow company procedures and service standards.
• Coordinate with internal departments to support daily operations.

Required profile

• Hospitality or hotel‑industry experience (preferred) with previous front‑office, reception or guest‑relations roles.
• Excellent communication and interpersonal skills with a professional appearance.
• Strong customer‑service orientation, organizational ability and attention to detail.
• Ability to work independently and thrive in a fast‑paced, high‑pressure environment.
• Proficiency in Microsoft Office applications.
• Professional telephone etiquette and a proactive, team‑player attitude.
• Knowledge of front‑office operations, guest relations, reception procedures and administrative support.