Call Center Agent – Guest Services
Atlantis Resorts · Dubai
وصف الوظيفة
About the role
As a Call Center Agent you will be the first point of contact for guests of Atlantis, The Palm, handling inbound and outbound calls from a diverse, international clientele. You will deliver warm, personalized assistance, ensuring every guest need is met while maintaining a high‑energy, positive atmosphere.
Key responsibilities
- Answer and manage a high volume of guest calls efficiently.
- Provide accurate information and resolve inquiries in line with Forbes standards.
- Coordinate with internal departments to ensure seamless service delivery.
- Handle both external and internal calls, maintaining clear communication flow.
- Document interactions and update guest records as required.
Required profile
- Minimum two years of experience in a call‑center or high‑volume customer service role.
- Strong work ethic and a desire for continuous learning.
- Ability to work with guests from multiple nationalities.
- Additional language skills (Arabic, Chinese, Italian, Spanish, French or German) are a plus.
Required skills
What we offer
- Competitive tax‑free salary paid in AED.
- Generous food and beverage privileges and discounted rates at all Kerzner properties.
- Comprehensive health insurance with dental coverage.
- Annual flights home, life insurance and incentive programmes.
- Access to world‑class training, career mobility and wellness initiatives.
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Atlantis Resorts
Dubai
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