Call Center Agent
ALBA CARS · Dubai
Job description
About the role
We are looking for a Call Center Agent to join our dynamic team and handle outbound calls for our Automotive division. This role is ideal for someone with excellent communication skills, a persuasive approach, and a target‑driven mindset.
Key responsibilities
- Make outbound calls to potential customers from internal lead databases.
- Present automotive services, offers, and vehicle options in a confident and professional manner.
- Understand client needs and offer relevant vehicle or service solutions.
- Book test drives, service appointments, or showroom visits.
- Maintain accurate logs of conversations, outcomes, and preferences in the CRM.
- Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
- Record all activities in the CRM platform.
- Coordinate with sales and service teams for quality lead handling.
- Attend product and sales training sessions regularly.
- Stay informed about vehicle arrivals, promotions, and service packages.
Required profile
- Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
- Strong verbal communication and objection‑handling skills.
- Fluency in English (Arabic is a plus).
- Familiarity with CRM tools and documentation processes.
- Positive attitude, target‑oriented mindset, and ability to thrive under pressure.
What we offer
- Base salary of AED 3,500 per month.
- Performance‑based incentives ranging from AED 1,500 to AED 5,000 per month.
- Visa sponsorship for eligible candidates.
- Medical insurance.
- Ongoing training and development programs.
- Full‑time on‑site position in Dubai.
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Published 2 hours ago
Expires 1 month from now
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ALBA CARS
Dubai
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