Chat Support Representative

About the role

We are looking for a proactive Chat Support Representative to engage with customers via live‑chat and other digital channels. The role involves delivering fast, accurate, and courteous assistance while handling multiple conversations simultaneously.

Key responsibilities

• Respond to customer inquiries through live chat and digital support platforms.
• Provide clear, professional answers and guide customers to appropriate solutions.
• Troubleshoot issues and resolve requests efficiently.
• Manage several chat sessions at once while maintaining quality and response speed.
• Escalate complex or unresolved cases to the relevant team.
• Follow up with customers when additional information is needed.
• Maintain accurate records of interactions and resolutions.
• Identify recurring issues and relay feedback to internal teams.

Required profile

• Previous experience in chat support, customer service, call centre or a similar role.
• Strong written communication and comprehension skills.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a suitable home‑office setup.
• Excellent attention to detail and time‑management abilities.

Required skills