Claims Officer (Non-Motor & Workmen Compensation)

About the role

We are looking for a Claims Officer with 2–3 years of relevant experience, preferably in Non‑Motor and Workmen Compensation claims, to join our team at Gargash Insurance Services LLC. The role is suited for candidates at an early‑to‑mid stage of their claims career and involves handling claims from notification through settlement.

Key responsibilities

• Handle and monitor Non‑Motor and Workmen Compensation claims from notification through settlement, ensuring timely action and follow‑up at each stage.
• Coordinate with insurers, co‑insurers, clients and internal teams to obtain required approvals and facilitate timely settlement of claims.
• Review and ensure complete and accurate documentation, including claim‑related emails and supporting documents, is uploaded and maintained in IRIS.
• Coordinate the billing of settled claims within 48 hours of settlement approval and ensure timely completion of related documentation.
• Follow up with co‑insurers to obtain credit notes within 10 days and maintain appropriate records.
• Monitor pending claims and outstanding requirements, following up with relevant stakeholders to minimize delays and ensure timely closure.
• Maintain accurate claim records, trackers and MIS, and provide updates on pending approvals, settlements and outstanding documentation as required.
• Respond to routine claim‑related queries and escalate complex or delayed matters to the appropriate level for resolution.

Required profile

• 2–3 years of relevant claims experience, preferably in Non‑Motor and/or Workmen Compensation claims.
• Early‑to‑mid stage of a claims career, able to work independently and coordinate with multiple stakeholders.

Required skills

• Workmen Compensation claims handling.
• Proficiency with the IRIS claims management system.