Client Experience Agent – Reception

About the role

The Client Experience Agent – Reception is the first point of contact for professional partners, clients and visitors at IFZA Dubai. You will ensure a smooth, professional reception experience while acting as a reliable link between the Finance Department, reception and our clients.

Key responsibilities

• Greet and assist professional partners, clients and visitors at the reception desk.
• Maintain up‑to‑date knowledge of IFZA’s products and services to answer queries efficiently.
• Handle client services such as document collection, submission, attestation, mail management and conference‑room bookings, ensuring compliance with IFZA policies.
• Prepare, coordinate and track internal and external document shipments while preserving confidentiality.
• Collaborate with other departments to resolve client issues promptly.
• Uphold a professional image and high grooming standards.
• Support the overall client experience and promote company culture.

Required profile

• Excellent verbal and written communication in English; additional language is a plus.
• Strong interpersonal skills and telephone etiquette.
• Customer‑focused, adaptable and able to work under pressure with high accuracy.
• Active listening and problem‑solving abilities.
• Intermediate computer literacy.

Required skills

• MS Office

What we offer

• International team representing over 50 nationalities.
• 24 days of annual leave and an annual flight home.
• Life and medical insurance (with optional upgrade).
• Participation in company events, staff activities and team‑building.
• Opportunities for learning, development and career growth.