Customer Focused Administrative Assistant

About the role

The Customer Focused Administrative Assistant will provide comprehensive administrative support to our Dubai branch, ensuring smooth daily operations and high‑level service to clients. You will act as the first point of contact, handling enquiries, complaints and payments while supporting the wider team.

Key responsibilities

• Answer client calls and emails, maintain relationships and ensure satisfaction.
• Meet clients in person at the training field and address their requirements.
• Follow up on payments, record transactions and manage collections when needed.
• Enter payment and client data into the company’s computer system.
• Perform general office duties assigned by management.
• Provide administrative assistance to the team as required.

Required profile

• Strong customer‑service and sales orientation.
• Excellent oral and written English communication with a professional telephone manner.
• Highly organised, detail‑oriented and able to manage time effectively.
• Ability to work both independently and collaboratively within a team.
• Self‑motivated, dedicated and able to build effective relationships with clients and colleagues.

Required skills

• Proficiency in Microsoft Word, Outlook and Excel.
• Experience in an office environment in the UAE.
• Valid UAE driver’s licence.