Customer Relations Officer
SEVEN · Doubaï
وصف الوظيفة
About the role
The Customer Relations Officer (CRO) is responsible for delivering a premium experience to members of a wellness club. You will act as the main point of contact, providing personalized assistance, resolving issues, and promoting the club’s premium services.
Key responsibilities
- Serve as the primary contact for members, handling inquiries, feedback and complaints with professionalism and empathy.
- Promote membership upgrades, class bookings, and premium services while conducting guided tours for prospective members.
- Manage member onboarding, renewals, cancellations and maintain accurate records in the CRM system.
- Collaborate with sales, wellness, and operations teams to ensure seamless service delivery.
- Identify at‑risk members and implement retention strategies.
Required profile
- Bachelor’s degree in hospitality, business, customer service or a related field (preferred).
- 1–2 years of experience in customer service, sales or a similar role, ideally in a premium or luxury environment.
- Excellent verbal and written communication, strong interpersonal abilities and high emotional intelligence.
- Proficiency with CRM software and standard office tools.
Required skills
- CRM software
What we offer
- Competitive salary based on experience.
- Full access to SEVEN Wellness Club facilities and classes.
- 50% discount on food and beverage at The Dose Kitchen.
- Opportunities for career growth across SEVEN’s expanding brand portfolio.
- Supportive, team‑oriented culture that values initiative and well‑being.
Questions fréquentes
لماذا تبلغ عن هذا العرض؟
اكتشف المزيد
الرواتب والأدلة وعمليات البحث في الإمارات العربية المتحدة.
الرواتب حسب المهنة
قدم طلبك في 30 ثانية
أدخل بريدك الإلكتروني للتقديم. سيتم إنشاء حساب تلقائياً.
بالمتابعة، أنت توافق على شروط الاستخدام.
لديك حساب بالفعل؟ تسجيل الدخول
6 مشاهدات · 0 مهتم
عزز فرصك
حمّل سيرتك الذاتية وسنقترح عليك الوظائف التي تناسب ملفك.
جاري تحليل سيرتك الذاتية...
SEVEN
Doubaï
عروض عمل ذات صلة
-
Sales Manager, Leisure
Minor Hotels Doubaï -
Barista / Front of House Team Member
Casa Vero Doubaï -
Recruitment Executive – High‑Volume Hospitality Hiring
DAMAC Hotels & Resorts Doubaï -
Walk‑in Interview for Restaurant Roles in Dubai
Americana Restaurants Dubai -
Receptionist / Guest Experience Ambassador
EFS Facilities Services Group Dubai