Customer Relationship Officer

About the role

The Customer Relationship Officer will work at ADIB’s Shaikh Zayed Road branch in Dubai, delivering high‑quality service to retail customers while promoting the bank’s brand. The role combines account management, sales, and operational compliance to ensure efficient financial service delivery.

Key responsibilities

• Process deposit account documentation, open and close accounts, and ensure KYC compliance.
• Handle inquiries related to deposit, finance, and covered card products; maintain accurate customer files.
• Prepare finance applications, obtain approvals, and enter data into banking systems.
• Sell and cross‑sell ADIB products, support branch sales targets, and prepare budget variance comments.
• Recommend workflow improvements and support internal audit and ICD responses.
• Manage and train subordinate staff, plan appraisals, and coordinate daily operations.

Required profile

• Broad knowledge of ADIB’s retail banking products and services.
• Thorough understanding of ADIB’s credit, operational policies, and UAE banking regulations.
• Familiarity with Central Bank of UAE regulations and local market competitors.
• Ability to ensure compliance with internal policies and operational controls.

Required skills

What we offer

• Opportunity to work in a leading Islamic bank with a strong brand.
• Professional development through training and career progression.
• Dynamic team environment focused on customer excellence.