Customer Service Representative – Polymer Industry (Dubai)

About the role

The Customer Service Representative (CSR) will be the primary point of contact for customers in the polymer industry, ensuring smooth communication and high satisfaction. This role requires excellent interpersonal skills and the ability to manage complex order and logistics processes.

Key responsibilities

• End‑to‑end order management, handling orders through email, phone, and ERP systems.
• Address customer feedback promptly, resolve issues or escalate when necessary.
• Coordinate with cross‑functional teams to guarantee product availability and timely shipment.
• Maintain accurate documentation, ensuring invoices are generated according to SLA.

Required profile

• Bachelor’s degree in Business Administration, International Business or a related field.
• 8+ years of experience in customer service or logistics, preferably in an international/export environment.
• Proficiency with ERP systems and Microsoft Office.
• Strong knowledge of international trade regulations, export documentation and logistics.
• Demonstrated teamwork, accountability and reliability.
• Ability to multitask, work under pressure and manage multiple priorities.
• Excellent attention to detail and problem‑solving skills.

Required skills

• ERP systems
• Microsoft Office

What we offer

• Competitive salary of 10,000 AED per month.
• Opportunity to work in a dynamic polymer industry environment in Dubai.