Customer Success Manager – Government Sector

About the role

The Customer Success Manager will lead relationships with public‑sector organisations across Europe, the Middle East and Africa, helping them extract maximum value from Planet’s satellite imagery and geospatial solutions. This hybrid role is based in the United Arab Emirates, with remote work complemented by three days per week in a local office when possible.

Key responsibilities

• Own gross and net retention metrics for a portfolio of government accounts.
• Collaborate with Account Executives to develop unified strategies and actionable insights.
• Map long‑term account trajectories, identifying risks, capacity gaps and expansion opportunities.
• Co‑create success plans and quarterly business reviews that demonstrate ROI of Planet’s solutions.
• Build and nurture relationships across complex stakeholder networks, enabling internal champions.
• Lead cross‑functional teams through critical milestones and manage high‑stakes customer situations with composure.

Required profile

• 4+ years of experience in Customer Success, account management or a similar client‑facing role, preferably with government organisations.
• Bachelor’s degree in a relevant field.
• Fluency in Arabic and English.
• Strong understanding of government procurement cycles and multi‑country decision‑making processes.

Required skills

• Remote sensing
• GIS
• Geospatial imagery