Customer Support Specialist – Autonomous Vehicles

About the role

Join Uber’s Autonomous Vehicles team as a Customer Support Specialist, helping users of self‑driving cars get fast, reliable assistance. You will be the primary point of contact for inbound and outbound communications, ensuring a seamless experience as Uber integrates autonomous technology with its existing platform.

Key responsibilities

• Handle customer interactions via phone and messaging, both inbound and outbound.
• Continuously improve support processes and advocate for the community to enhance overall experience.
• Provide accurate, complete information using the appropriate tools and methods.
• Stay up‑to‑date with product roll‑outs, changes, and ongoing initiatives within the Autonomous Vehicles line of business.

Required profile

• Excellent written and spoken English (minimum C1 level).
• Fluent Arabic.
• Previous call‑handling experience, preferably inbound.
• Strong communication skills and attention to detail.
• Curious, coachable, and open to feedback.
• Team‑player who collaborates across functions.
• Self‑driven owner mindset with a passion for delivering exceptional support.

Required skills