Debt Collector Team Leader – Dubai

About the role

We are seeking a motivated Debt Collector Team Leader to join our fast‑growing finance team in Dubai. The role involves leading a group of collectors, driving recovery targets, and ensuring compliance with legal standards.

Key responsibilities

• Supervise and coach a team of debt collectors to achieve daily and monthly recovery goals.
• Conduct negotiations with borrowers, applying effective communication and conflict‑resolution techniques.
• Perform skip‑tracing and financial analysis to locate assets and assess repayment capacity.
• Oversee payment processing, ensure accurate data entry, and maintain up‑to‑date records in the CRM system.
• Monitor legal compliance and coordinate with legal teams when necessary.

Required profile

• Minimum 12 months of experience in debt collection or related financial services.
• Strong communication, negotiation and target‑oriented mindset.
• Ability to thrive in a fast‑paced, results‑driven environment.
• Professional attitude with a focus on customer service.

Required skills

• CRM software
• Financial analysis
• Payment processing
• Data entry